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When we first ordered our Element Vape Starter Kit, we were just a little worried about the shipping. We’ve a small office, so we really didn’t want to be shipping anything but our favorite Vapor Cigar products. Fortunately, our vendor shipped by UPS therefore our order was completed quickly and without any problems. After we received the kit, we quickly put it to the test. Here is what we found.
CUSTOMER SUPPORT: Unfortunately, we had to return the product to refund the amount of money, but that’s not where in fact the story ends. The customer service representatives which were there to assist us managed to get easy for us to get again. They were very helpful and Puff Bar checked out the entire setup with us. Despite the fact that we purchased the starter kit as a collection, they helped us create a backup if among the atomizers broke. They were also very helpful to make sure that our shipment found us on time and without any delays.
Tracking Information: As we understand more about shipping, delivery, and tracking, we’ve seen there are a variety of places that you could ship your Vape Pen from. The Element did us the favor by sending us two boxes, among which was sent on the same day as our first shipment. The next box was sent two days later. Shipping times are influenced by what’s being shipped, and we found that the shipping times were greatly increased after shipping from UPS. We are all on a budget, but shipping from UPS was nearly double our original estimate.
Age Verification: Although we understand that this is generally required for all online businesses, we didn’t see this initially. Upon signing up for the free trail, we saw an email address and an option to verify your date of birth. We clicked “yes” without having a minute to look further, because this process didn’t feel right. Whenever we visited validate our date of birth, we were told that we needed to age 65 or older to become able to order out of this particular Vape Pens site. Upon further inspection of the web site, it turns out they aren’t requiring proof of age to order from the Element Vape site but rather requiring proof of a subscription to a vapor delivery network.
Shipping Methods: Shipping methods have come a long way from if they first became available to customers. We saw that the shipping methods available through the web were a lot more efficient and effective, but unfortunately, shipping with UPS or FedEx was not one of them. Upon registering for the free trial, we were sent an e-mail explaining that international orders would require special handling and shipping procedures that UPS or FedEx cannot accommodate. When we asked them why this was the case, they didn’t provide a solution, and instead suggested that international customers simply purchase an additional “package” at the neighborhood merchants we had visited.
Tracking Information May Occur After The Sale: Taking care of of customer service that many people enjoy experiencing is being able to track their very own product information and progress throughout the ordering and delivery process. Unfortunately, when shopping on the Element Vape site tracking information may occur after the customer will pay for the product, and then upon delivery, the customer will not be in a position to track their information. In addition, if shipping times to foreign destinations are too much time, the customer may get a message stating that they have been moved to leading of the line.
Delays MIGHT OCCUR DUE TO: Shipping delays might occur due to USPS or FedEx delays. USPS delivers things quickly, but unfortunately, delivery delays may occur due to overseas shipping issues, or insufficient adequate parking at the neighborhood port. They don’t mind helping you overcome these obstacles, but please be aware that we are not liable if delays occur because of them. FedEx seems to have excellent tracking on the shipments, but so far as we can see, they do not provide the option to track shipments. Please keep this in mind when using this service, as it might greatly benefit your bottom line.
Shipping Methods: Three methods of shipping are available. First, upon delivery, the customer must call and schedule an appointment with a store employee to sign for his or her product, and receive it directly from the manufacturer. Second, the customer may call and schedule a scheduled appointment directly with a store employee to pick up their unit. Or, thirdly, the customer may contact us directly by email or phone to place an order, and we will ship the adult signature line upon delivery. Upon signing for their product upon delivery, we are struggling to ship e-liquid to anyone with out a valid e-mail address.